Step 1
Install on Shopify
Five minutes. Garrio reads your product catalog, store policies, and past conversations so it understands your business from day one.
No code changes. No setup calls.Stop doing support.
Start growing again.
Garrio handles your customer support entirely — AI for speed, humans for complexity. You never touch a ticket, and your customers never wait.
5-minute setup
No credit card required
500+ Shopify stores
Garrio: Done-for-You Customer Support for Shopify Stores
Garrio handles customer support for Shopify stores. AI answers instantly, human agents handle the rest. Store owners never touch a ticket — and customers never wait.
- Platform: Shopify App Store
- Category: AI and human customer support for Shopify
- Core outcome: Hands-off support that drives repeat purchases and referrals
- Research: 558K+ stores analyzed, $4.2B annual Response Time Tax identified
- Model: AI automation plus human agents for complex issues
- Pricing: Free tier, then usage-based plans
- Shopify-native actions: order updates, tracking, refunds, cart and checkout
How It Works
Three steps. Five minutes.
You never touch support again.
Install the Shopify app, and Garrio takes over your customer support. AI handles the routine. Humans handle the rest. You handle your business.
Step 2
AI answers instantly
A customer asks a question — they get a helpful answer in seconds. Product questions, order tracking, returns, shipping. All handled.
Under 2 minutes, average.Step 3
Humans handle the rest
When something is too complex or sensitive for AI, a real person steps in. They know your brand, your policies, and your tone.
You never get pulled back in.You focus on growing your store. Garrio handles the rest.
Referrals
Happy Customers Come Back.
They Also Bring Friends.
Good support keeps customers. Great support turns them into advocates. Same customer base, very different outcome.
Slow, inconsistent support
Customers leave quietly and don’t come back
Customers10,000
5% tell someone
Who spread the word500
3% buy
New customers from referrals
0
Fast, reliable support
Customers stay, buy again, and tell others
Customers10,000
15% tell someone
Who spread the word1,500
8% buy
New customers from referrals
0
Same 10,000 customers. 8× more new customers when support is fast and reliable.
Compare Your Options
Three Ways to Handle Support.
Very Different Results.
You can do it yourself, hire a team, or let Garrio run it. Same customers, same questions — what changes is how much growth you get out of it.
Do It Yourself
You answer every ticket
- Quick to start, hard to keep up
- Hours of your week spent on support
- Quality drops when you get busy
- Customers notice the inconsistency
Hire a Team
Recruit, train, and manage people
- 6-8 weeks to hire and get up to speed
- Fixed payroll whether volume is high or low
- If someone leaves, quality takes a hit
- Good results, but expensive to maintain
Let Garrio Run It
AI + humans handle your support for you
- Live in days, not weeks
- Pay based on usage, not headcount
- Same quality at 100 tickets or 10,000
- You focus on product, not inbox
Why it works
Faster support, more repeat buyers
Customers who get fast answers are more likely to come back and tell others
Fraction of the cost
No payroll, no hiring, no training — starts at $10/mo
Native Selling
When a customer asks about a product,
they're ready to buy.
Most support tools send a link and leave. The customer has to find the product, add it to cart, and check out on their own. Garrio does it for them — right in the conversation.
Typical AI
Do you have the Coastal Breeze candle in the large size? I'm thinking about getting one.
Yes! The Coastal Breeze is available in Large (16oz) for $42. Here's the link:View Product
conversation ends
Garrio AI
Do you have the Coastal Breeze candle in the large size? I'm thinking about getting one.
The Coastal Breeze Large (16oz) is in stock — $42. Want me to add it to your cart?
Sure, thanks!
Added to cart
Added. The Driftwood holder pairs well with it if you're interested. Want me to take you to checkout?
Checkout opened · $42
Works out of the boxNo code changesBuilt for Shopify
12-Month Comparison
Month 1 Looks Similar.
Month 12 Does Not.
Same store, same volume, same order value — Garrio vs. Gorgias over a year. The difference comes from better support driving more repeat buyers and referrals.
Garrio
Gorgias
After 12 months, Garrio stores are ahead by $737.5K
Adjust for your store
Illustrative planning model, not a guaranteed performance claim. Automation rates from published feature data; software costs from published tier pricing.
Founder Stories
They Fixed Support First.
Growth Followed.
Shopify founders who stopped doing support themselves and let Garrio handle it.
I was drowning in email. Garrio took over and we went from four days behind to instant responses. Our customers are so happy.
Ryan
HOAst · Services
4 days behind → instant responses
Garrio gets what our customers need right away. They are happy and buying more than ever.
Chuck
Mortadella Head · Food & Bev
Slow queue → instant responses
This is our first online store and we really needed help with our customers. Garrio gets the job done.
Mike
Harbor Hoses · Retail
No process → every question answered
Simple, Transparent Pricing
Start free.
Pay as you grow.
Install on Shopify in minutes. Your first 100 interactions are free every month — upgrade when you need more.
Free Plan
$0
forever
100 AI interactions included
- 100 AI Interactions per month
- AI managed knowledge base
- Live analytics for every AI conversation
Starter Plan
$10
per month
+$0.10 ea.
200 AI interactions included
- 200 AI Interactions included
- $0.10 for each additional AI Interaction beyond the included 200
- AI managed knowledge base
Professional Plan
$500
per month
+$1.00 per agent interaction
Unlimited AI interactions included
- Unlimited AI Interactions
- Agent + AI managed knowledge base
- 100 Agent Handled Interactions included
Need higher volume or custom setup? Talk to our team →
Questions & Answers
Common questions
from founders like you
Straight answers about how Garrio works, what it costs, and what happens when it gets something wrong.
Still have questions?
We're here to help you get started
Free on Shopify
Stop answering tickets.
Start growing.
Every hour you spend on support is an hour you're not spending on product, marketing, or the things that actually grow your store. Garrio takes support off your plate in 5 minutes.
5 min
To go live
$0
To start
500+
Shopify stores
Install on ShopifyInstall on Shopify
Free forever plan available
No credit card required
Cancel anytime
Join 500+ Shopify stores that stopped doing support themselves