Support tools for
indie brands
competing with giants
Instant, elevated customer experience that puts you totally in control—without wasting your time.
Free forever on first 250 chats
No setup fees
Cancel anytime
Flexible Plans
Support that works
right out of the box
Start free with industry-tuned AI that understands your business from day one. Scale to human backup when you're ready.
Free Plan
$0forever
250 chats/mo included
- Live analytics dashboard tracks chat volume & resolutions
- AI feedback loop trains the industry model from your ratings
- Industry-tuned LLM answers, ready out-of-the-box
- Peer community for tips & troubleshooting
Starter Plan
$10per month
350 chats/mo included
- Everything in the Free Plan, plus:
- 100 extra chats to help you grow
- Hard cap—never pay more than your spending cap
- Adjust cap anytime for total bill control
Extra chats: $0.10 ea.
Popular
Essentials Plan
$200per month
350 chats/mo included
- Everything in the Starter Plan, plus:
- Human reps handle AI escalations 24/7
- 24 hr email response time; real people on every ticket
- Brand-trained AI fine-tuned to your store data
- Priority email support from our CX team
Extra chats: $1.00 ea.
Professional Plan
$500per month
350 chats/mo included
- Everything in the Essentials Plan, plus:
- Monthly custom-model refresh keeps answers current
- Agents spot gaps and fast-feed new data to your AI
- Priority response & dedicated success manager
Extra chats: $1.00 ea.
Cost Calculator
Calculate your
monthly savings
See how much money and time you'll save vs. hiring your own customer support team.
Select a plan to compare:
Monthly conversation volume500 conversations
05001,0001,500
Before Garrio
Agent coverage needed
500 conversations (100% manual handling)
Agent hours + management overhead
125.0 hours + 40% management costs
Estimated monthly cost
$4684
With Starter Plan
Garrio plan cost
$25 + 70% AI deflection
Remaining agent costs
$1405 (30% need agents + mgmt)
Total monthly cost
$1430
You save $3254 per month
Savings from AI deflecting 350 conversations (still need to manage agents for remaining 30%) • Based on 500 conversations/month
Need higher volume or custom features?
Our Professional plan offers dedicated success management, monthly model refreshes, and enterprise-grade support.
Cost calculations based on BLS customer service representative wage data ($20.59/hour + 30% benefits + 40% management overhead = $37.48/hour total). Average interaction time: 15 minutes. View full methodology
Feature Comparison
What's in
each plan?
Compare features across all plans to find the right fit for your business.
| Feature | Free Plan | Starter Plan | Essentials PlanPOPULAR | Professional Plan |
|---|---|---|---|---|
| Chats included | 250 each month | 350 each month | 350 each month | 350 each month |
| Overage rate | Not available | $0.10/chat | $1.00/chat | $1.00/chat |
| Live analytics dashboard | Basic tracking | Volume & resolutions | Advanced metrics | Custom dashboards |
| AI feedback loop | ||||
| Human agent escalations | No escalations | No escalations | 24/7 human reps | Priority escalations |
| Brand-trained AI | Custom training | Advanced training | ||
| Custom model refresh | Monthly refresh | |||
| Support level | Community | Community | Priority email (24hr) | Dedicated manager |
All plans include free setup, 24/7 support, and can be cancelled anytime
FAQs
Frequently asked
questions
Get answers to common questions about our pricing and billing.
Still have questions?
Contact SupportReady to transform your support?
Stop losing sales to
slow support
Join 500+ Shopify stores that turned their support from a cost center into a revenue engine.
5 min
Setup time
250 chats
Free forever
98%
Done for you