You started to build
something that matters

We built Garrio because we know what it's like to chase your dream, bootstrap a brand, and get buried under “Where’s my order?” messages.

Join Our Team
Founded in 2024
Bootstrapped & proud
Remote-first team
Our Mission

Why We
Exist

So every founder who left everything to chase their vision can get back to creating the brands their customers will love.

Give you your creative energy back

Stop spending your best hours on “Where's my order?” emails. Get back to designing, creating, and building the brand you dreamed about.

Keep your customers as obsessed as you are

Your customers fell in love with your brand because of your passion. We make sure every interaction—from AI to human support—reflects that same care and attention.

Turn every conversation into growth

You're bootstrapped, so every dollar counts. Our support doesn't just solve problems—it discovers opportunities to showcase products your customers will actually want.

Built with love for bootstrapped founders
Our Journey

How We
Got Here

We started Garrio because we lived the founder struggle. Here's how we went from drowning in customer emails to helping thousands of founders reclaim their creative time.

Startup founders working late night in garage office with laptops and shipping boxes
20091 of 6

DTC Brand Launch

Started our own direct-to-consumer brand, learning firsthand what it takes to build something from scratch.

Chaotic warehouse during Black Friday with packages piling up everywhere
20122 of 6

Black Friday Chaos

First Black Friday/Cyber Monday doubled our customer support overnight. The explosive growth was both thrilling and terrifying.

Modern open office with organized support team and success metrics on displays
20213 of 6

Finally in Control

After years of growing, adding tech, and building teams, we finally had control. But it took a huge team and complex tech stack.

Founder at whiteboard sketching AI automation flowchart with sticky notes
20224 of 6

The Garrio Vision

Left to build Garrio because customer support shouldn't be this hard. We knew there had to be a better way.

Artisan dressmaker focused on creating handmade clothing in her sunlit workshop
20245 of 6

First Customer Success

Our first Garrio customer automated 100% of chats, reaching customers 24/7, capturing revenue and preventing returns before they happen.

Happy customer service representative with headphones smiling while helping customers on MacBook
20256 of 6

Full-Service Support

Garrio expands to manage complete customer support teams for our customers - the solution we wished we had years ago.

Our Impact

Numbers That
Matter

Real results from real founders who transformed their support into a growth engine

11 hrs

Founder time saved per week (median across Free plans)

+22%

Average revenue lift from upsell prompts

98%

Tickets resolved without merchant touch

4.9★

Shopify App Store rating

Data from last 30 days across all active Garrio stores

Core Values

What Drives
Our Team

The principles that guide every decision, feature, and conversation

Founder Empathy

We've shipped on 3 AM coffee. Not anymore.

Click to read our story →

Founder Empathy

Our CEO once missed his anniversary dinner answering support emails. Never again.

Click to flip back

Bias for Action

Done beats perfect — unless it breaks a merchant.

Click to read our story →

Bias for Action

We ship features every Friday, but test on our own stores first.

Click to flip back

Human First

AI is our tool, not the customer's barrier.

Click to read our story →

Human First

Our AI detects frustration and routes to humans before customers ask.

Click to flip back

Transparency

Changelog Fridays, public uptime, no hidden fees.

Click to read our story →

Transparency

We publish our pricing algorithm so merchants can predict their bills.

Click to flip back

Craft

Pixels matter. Tone matters. Every chat feels on-brand.

Click to read our story →

Craft

We spent 3 weeks perfecting our tone matcher before launch.

Click to flip back

Ownership

Every teammate can talk to a merchant — and does.

Click to read our story →

Ownership

Engineers do support rotations to feel the pain points firsthand.

Click to flip back
Backed by Industry Leaders

Built by Successful Operators

SimpliSafe

SimpliSafe

DTC Security Pioneer

Workshop.dev

Workshop.dev

Venture Studio & Investor

Backed by operators who've built billion-dollar companies

Our investors bring deep expertise in SaaS, e-commerce, and customer experience

We're Hiring

Build the Future of Support

Join our team and help reshape how Shopify merchants connect with their customers.

Why Join Garrio

99% health premiums

We cover 99% of health, dental, and vision insurance premiums for you and your dependents.

Unlimited PTO

Take the time you need to recharge, with a 3-week minimum vacation policy.

$1K desk budget

Set up your perfect home office with our equipment stipend.

Remote-first

Work from anywhere with internet. We have team members across 6 time zones.

Learning stipend

$2,000 annual budget for courses, books, and conferences.

Profit sharing

Everyone shares in the company's success with quarterly profit sharing.

Open Roles

0 Openings

Don't see your role? Pitch us!

[email protected]

Press & Resources

Everything you need to write about or work with Garrio.

Press Kit

Download our press kit with logos, product screenshots, and company information.

Download Press Kit

For press inquiries, please contact [email protected]

Join 10,000+ merchants

Ready to reclaim your weekends?

Join thousands of Shopify merchants who've transformed their customer support experience with AI-powered automation.

Install Free on Shopify
4.9/5 on Shopify
No credit card requiredSetup in 5 minutes