You started to build
something that matters
We built Garrio because we know what it's like to chase your dream, bootstrap a brand, and get buried under “Where’s my order?” messages.
Why We
Exist
So every founder who left everything to chase their vision can get back to creating the brands their customers will love.
Give you your creative energy back
Stop spending your best hours on “Where's my order?” emails. Get back to designing, creating, and building the brand you dreamed about.
Keep your customers as obsessed as you are
Your customers fell in love with your brand because of your passion. We make sure every interaction—from AI to human support—reflects that same care and attention.
Turn every conversation into growth
You're bootstrapped, so every dollar counts. Our support doesn't just solve problems—it discovers opportunities to showcase products your customers will actually want.
How We
Got Here
We started Garrio because we lived the founder struggle. Here's how we went from drowning in customer emails to helping thousands of founders reclaim their creative time.
Numbers That
Matter
Real results from real founders who transformed their support into a growth engine
Founder time saved per week (median across Free plans)
Average revenue lift from upsell prompts
Tickets resolved without merchant touch
Shopify App Store rating
Data from last 30 days across all active Garrio stores
What Drives
Our Team
The principles that guide every decision, feature, and conversation
Founder Empathy
We've shipped on 3 AM coffee. Not anymore.
Founder Empathy
Our CEO once missed his anniversary dinner answering support emails. Never again.
Bias for Action
Done beats perfect — unless it breaks a merchant.
Bias for Action
We ship features every Friday, but test on our own stores first.
Human First
AI is our tool, not the customer's barrier.
Human First
Our AI detects frustration and routes to humans before customers ask.
Transparency
Changelog Fridays, public uptime, no hidden fees.
Transparency
We publish our pricing algorithm so merchants can predict their bills.
Craft
Pixels matter. Tone matters. Every chat feels on-brand.
Craft
We spent 3 weeks perfecting our tone matcher before launch.
Ownership
Every teammate can talk to a merchant — and does.
Ownership
Engineers do support rotations to feel the pain points firsthand.
Built by Successful Operators

SimpliSafe
DTC Security Pioneer

Workshop.dev
Venture Studio & Investor
Backed by operators who've built billion-dollar companies
Our investors bring deep expertise in SaaS, e-commerce, and customer experience
Build the Future of Support
Join our team and help reshape how Shopify merchants connect with their customers.
Why Join Garrio
99% health premiums
We cover 99% of health, dental, and vision insurance premiums for you and your dependents.
Unlimited PTO
Take the time you need to recharge, with a 3-week minimum vacation policy.
$1K desk budget
Set up your perfect home office with our equipment stipend.
Remote-first
Work from anywhere with internet. We have team members across 6 time zones.
Learning stipend
$2,000 annual budget for courses, books, and conferences.
Profit sharing
Everyone shares in the company's success with quarterly profit sharing.
Press & Resources
Everything you need to write about or work with Garrio.
Press Kit
Download our press kit with logos, product screenshots, and company information.
For press inquiries, please contact [email protected]
Ready to reclaim your weekends?
Join thousands of Shopify merchants who've transformed their customer support experience with AI-powered automation.